PELECEER GROUP – TERMS AND CONDITIONS OF SERVICE
Effective Date: 3rd April 2026
Company: Peleceer Group Limited
Website: www.peleceer.co.ke
Head Office: Muchai drive Ngong Road gate 201 Nairobi, Kenya
These Terms and Conditions (“Terms”) govern all services provided by Peleceer Group Limited (“we”, “us”, “our”, “Peleceer Group”) to you (“you”, “Customer”, “Shipper”, “Consignee”). By requesting, booking, or using our services, you agree to be bound by these Terms.
1. DEFINITIONS
- “Carrier” means any third-party shipping line, airline, truck operator, railway, or other transport provider engaged by us.
- “Goods”/“Cargo” means the items described in any booking, bill of lading, airway bill, or transport document.
- “Services” means freight forwarding, customs clearance, transportation (ocean, air, road, rail), warehousing, courier, tracking, and related logistics services provided by Peleceer Group.
2. SCOPE OF SERVICES 2.1 We act as freight forwarders and/or customs agents. We do not act as a common carrier unless explicitly stated in writing. 2.2 We arrange transport with third-party Carriers; the contract of carriage is between you and the Carrier. Our liability is limited to our role as forwarder/agent. 2.3 All services are subject to space, equipment, and regulatory availability.
3. CUSTOMER OBLIGATIONS 3.1 You warrant that:
- All descriptions, values, weights, dimensions, HS codes, and markings of the Goods are accurate, complete, and compliant.
- The Goods are lawful, not prohibited/restricted, and properly packed for transport.
- You have full authority to enter into these Terms and deal with the Goods. 3.2 You must provide all required documentation (commercial invoice, packing list, import/export permits, certificates of origin, etc.) in good time. 3.3 You are responsible for all duties, taxes, levies, VAT, port/terminal charges, detention/demurrage, and storage fees unless otherwise agreed in writing.
4. QUOTATIONS & CHARGES 4.1 Quotations are estimates only and valid for [e.g., 14 days] unless stated otherwise. We may adjust for changes in rates, fuel surcharges, currency fluctuations, routing, or regulatory changes. 4.2 All charges are exclusive of VAT and other taxes unless stated. 4.3 Invoices are due within [e.g., 7–30 days] of issuance. Late payments attract interest at [e.g., 2%] per month or the maximum allowed under Kenyan law.
5. LIABILITY & LIMITATION 5.1 Our liability for loss, damage, delay, or misdelivery is limited to the lesser of:
- KES 100,000 per shipment; or
- 2 SDR per kg of gross weight of the lost/damaged Goods (SDR = Special Drawing Rights as defined by IMF). 5.2 We are not liable for:
- Consequential/indirect losses (loss of profit, market, business interruption).
- Inherent vice, insufficient packing, force majeure, government action, strikes, war, piracy, customs delays, or acts/omissions of you or third parties. 5.3 Higher liability may be arranged only if you declare value in advance and pay additional agreed charges/insurance.
6. INSURANCE 6.1 Goods are not insured by us unless you expressly request and pay for cargo insurance through us. 6.2 Any insurance arranged is subject to the insurer’s terms and conditions.
7. CLAIMS 7.1 Any claim for loss/damage must be notified in writing within:
- 7 days of delivery (apparent damage);
- 21 days of expected delivery (non-delivery/latent damage). 7.2 Claims must be accompanied by supporting documents (photos, survey report, etc.). Time-bar: legal action must commence within 9 months of the event giving rise to the claim.
8. LIEN & RIGHT OF SALE We have a general lien over all your Goods/documents in our possession for any unpaid sums. If sums remain unpaid after 30 days’ notice, we may sell/dispose of the Goods at your expense.
9. DANGEROUS/RESTRICTED GOODS You must declare any dangerous, hazardous, or restricted Goods in advance and comply with IATA/IMO/ADR/Kenya regulations. We may refuse or surcharge such Goods.
10. FORCE MAJEURE We are not liable for delays or failure caused by events beyond our reasonable control (e.g., acts of God, war, strikes, port congestion, government orders, pandemics).
11. TERMINATION & CANCELLATION 11.1 Either party may terminate services with 30 days’ written notice. 11.2 Cancellation fees may apply if you cancel after we have incurred costs or committed to third parties.
12. GOVERNING LAW & DISPUTE RESOLUTION 12.1 These Terms are governed by the laws of the Republic of Kenya. 12.2 Any dispute shall first be referred to good-faith negotiation. Failing resolution within 30 days, the dispute shall be referred to arbitration in Nairobi under the rules of the Chartered Institute of Arbitrators (Kenya Branch). The language of arbitration shall be English.
13. PRIVACY & DATA PROTECTION We process your personal and shipment data in accordance with the Kenya Data Protection Act, 2019. See our Privacy Policy [link] for details.
14. GENERAL 14.1 These Terms constitute the entire agreement and supersede prior understandings. 14.2 No variation is valid unless in writing and signed by us. 14.3 If any provision is held invalid, the remainder remains in force. 14.4 We may assign/subcontract any part of the Services.
By using our Services, you acknowledge that you have read, understood, and agree to these Terms.
Peleceer Group Limited info@peleceer.co.ke | +254 20 224 0549 | +254 722 714 294 Nairobi, Kenya www.peleceer.co.ke